Ordering & Payment*
1. Q: How do I place an order?
A: Browse products, add to cart, and follow checkout.
2. Q: What payment methods do you accept?
A: Zelle, cashapp, Apple Pay, chime, Venmo, PayPal, cryptocurrency, Giftcards
3. Q: Is my information secure?
A: Yes, SSL encryption ensures secure transactions.
Shipping & Delivery
1. Q: Where do you deliver?
A: Within the USA.
2. Q: How long does shipping take?
A: Typically 24-48 hours.
3. Q: Do you offer expedited shipping?
A: Yes, contact us.
Products & Quality
1. Q: Is your seafood sustainable?
A: Yes, we prioritize environmentally friendly practices.
2. Q: How is seafood handled?
A: Strict handling procedures ensure freshness.
3. Q: Can I request custom cuts?
A: Yes, contact us.
Returns & Refunds
1. Q: Can I cancel/change my order?
A: Contact us within 2 hours.
2. Q: What if my order arrives damaged?
A: Contact us within 24 hours for replacement/refund.
3. Q: What is your refund policy?
A: Refunds issued within 3-4 business days.
Account & Login*
1. Q: Do I need an account?
A: No, guest checkout available.
2. Q: How do I track my order?
A: Log in or contact customer support.
Customer Support
1. Q: What are your business hours?
A: 9am – 5pm
2. Q: How do I contact support?
A: (928)275-1254, Contact@jandtseafood.com, or [live chat].
Miscellaneous
1. Q: Do you offer discounts?
A: Yes, sign up for newsletter or follow social media.
2. Q: Can I purchase gift cards?
A: Yes, available.
3. Q: Do you cater to dietary needs?
A: Contact us.